Privacy Policy
WHO IS RESPONSIBLE FOR THE COLLECTION AND PROCESSING OF DATA?
TRM HOTELS, Hotel Maintenance Experts is responsible for the collection and processing of personal data and may, within the scope of its activity, use entities subcontracted by it for the purposes indicated herein.
WHAT ARE PERSONAL DATA?
Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.
Identifiable is a natural person who can be identified, directly or indirectly, namely by reference to a name, identification number, location data, electronic identifiers or to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social.
WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?
The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means, or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.
WHAT PERSONAL DATA IS COLLECTED AND PROCESSED?
Within the scope of the activities it develops, it processes the personal data necessary for the provision of its services, collecting such data to the strict extent that it is necessary for the pursuit of its purposes, namely, name, address, telephone, mobile phone, NIF, IBAN and the e-mail address, according to the more detailed information made available to the holders of personal data.
Personal data is also processed for marketing purposes or to publicize the services provided by TRM HOTELS, Hotel Maintenance Experts, if the respective owner has authorized this.
If there is prior consent from the member and/or third party, this may be withdrawn at any time, without, however, compromising the lawfulness of the treatment carried out based on the previously given consent.
TRM HOTELS, Hotel Maintenance Experts assumes that the data has been provided by the data subject or that the data subject has given permission to do so and assumes that the data is true and up to date.
HOW IS THE DATA THAT TRM HOTELS, Hotel Maintenance ExpertsPROCURES COLLECTED?
Personal data may be collected via paper, email, website and/or telephone and/or personal contacts through events.
The data collected is processed and stored by computer and in strict compliance with personal data protection legislation and is stored in a specific database created for this purpose by TRM HOTELS, Hotel Maintenance Experts or by an entity subcontracted by it.
WHO ARE THE RECIPIENTS OF THE PERSONAL DATA?
Without prejudice to the recipients indicated throughout this Data Protection Policy, TRM HOTELS, Hotel Maintenance Experts may communicate the personal data of the data subject for the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.
WHAT ARE THE PURPOSES OF THE PROCESSING OF PERSONAL DATA AND THEIR LEGAL BASIS?
In general, the personal data collected are based on and are intended for the management of the contractual relationship and the provision of contracted services and the adequacy of services.
Additionally, personal data may also be processed for the purposes of complying with legal obligations and for the purposes of investigation, detection and repression of serious crimes.
Without prejudice to the additional information provided at the time of data collection, TRM HOTELS, Hotel Maintenance Experts may also, if legally permissible, use the personal data provided by the owner for other purposes, such as sending complaints and suggestions, disseminating institutional information about the group of companies in which it is integrated and/or publicizing campaigns, promotions, advertising and news about TRM HOTELS, Hotel Maintenance Experts‘ products and/or services, as well as carrying out market research or evaluation surveys.
WHAT ARE YOUR RIGHTS?
As the holder of personal data, you are guaranteed the right to access, rectify, update, limit and delete your personal data at any time (with the exception of data that is indispensable for the provision of services by TRM HOTELS, Hotel Maintenance Experts, such as compulsory supply or compliance with legal obligations to which the data controller is subject).
We also grant you the right to oppose the use of the data provided for marketing purposes, and for sending informative communications.
The exercise of these rights must be carried out through the means made available by TRM HOTELS, Hotel Maintenance Experts, either through a written form, through the website or through the email geral@trmhotels.pt. You can also submit complaints to the CNPD.
HOWLONG DO WESTORE YOUR PERSONAL DATA?
The period of time for which personal data is stored and retained varies according to the purpose for which the information is processed.
In fact, there are legal requirements that oblige data to be retained for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary to pursue the purposes that motivated its collection or subsequent processing, under the terms defined by law.
WHAT MEASURES HAS TRM HOTELS, Hotel Maintenance ExpertsADOPTED TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?
TRM HOTELS, Hotel Maintenance Experts is committed to ensuring the protection of the security of the personal data made available to it and has approved and implemented strict rules in this regard. Compliance with these rules is an obligation of all those who legally access them.
Bearing in mind TRM HOTELS, Hotel Maintenance Experts ‘ concern and commitment to protecting personal data, a number of technical and organizational security measures have been adopted to protect the personal data made available to it against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing. In addition, third parties who, in the context of the provision of services, process the client’s personal data in the name and on behalf of TRM HOTELS, Hotel Maintenance Experts, are obliged, in writing, to implement appropriate technical and security measures which, at all times, meet the requirements of the legislation in force and ensure the protection of the rights of the data subject (in particular, the protection of the privacy and personal data of the clients).
In this sense, the personal data collection forms are stored securely in the TRM HOTELS, Hotel Maintenance Experts system under cover of all the physical and logical security measures that TRM HOTELS, Hotel Maintenance Experts has deemed indispensable for the protection of personal data.
Notwithstanding the security measures adopted, TRM HOTELS, Hotel Maintenance Experts warns all those who surf the Internet that they should adopt additional security measures, namely ensuring that they use a PC and Browser that are up-to-date in terms of properly configured security patches, with an active firewall, anti-virus and anti-spyware, and that they check the authenticity of the sites they visit on the Internet, avoiding websites whose reputation they do not trust.
UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATED TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
TRM HOTELS, Hotel Maintenance Experts, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of the holders. When this happens, TRM HOTELS, Hotel Maintenance Experts takes the appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly enshrined and contractually safeguarded between TRM HOTELS, Hotel Maintenance Experts and the third party(ies).
Therefore, any entity subcontracted by TRM HOTELS, Hotel Maintenance Experts will process the data subjects’ personal data in the name and on behalf of TRM HOTELS, Hotel Maintenance Experts and will adopt the necessary technical and organizational measures in order to protect the personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful processing.
In any case, TRM HOTELS, Hotel Maintenance Experts remains responsible for the personal data made available to it.
CHANGES TO THE PRIVACY POLICY
TRM HOTELS, Hotel Maintenance Experts reserves the right to make adjustments or changes to this Personal Data Protection and Privacy Policy at any time, and such changes will be duly publicized on the TRM HOTELS, Hotel Maintenance Experts communication channel.
COOKIES
As with most websites and applications, in order for them to function properly, we occasionally install small files on your computer or mobile device called cookies or cookies.
TRM HOTELS, Hotel Maintenance Experts uses cookies and other similar tracking technologies to distinguish you from other users when using websites or applications. These technologies help us to provide you with a better experience whenever you browse the websites or applications, allowing us to improve the website or application itself and provide the user with targeted and personalized content, offers, campaigns, promotions or information.
WHAT ARE THEY?
Cookies are small information files that are stored on your computer or mobile device through the browser. These files allow the website or application to “remember” your actions and preferences for a certain period of time, namely your username, chosen language, character size and other display settings. This is why, when you scroll through the pages of a website or application or return to a website or application that you have already visited, you do not, in principle, have to indicate your preferences again.
WHAT IS IT FOR?
The cookie identifies your browser on the server, enabling the storage of information on your device. This technology serves various purposes, such as helping to determine the usefulness, interest and number of uses of our websites or applications, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information, without, however, collecting any personal data.
Most browser programs are set to accept cookies, although it is possible to configure the browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the website or application and the cookie is accepted, on a next visit to the website or application our internet server will recognize your computer or mobile device. In this way, when you browse the pages of a website or application or return to a website or application that you have already visited, in relation to which you have given your consent to the use of cookies, you do not, in principle, have to indicate your preferences or insert data that you had previously provided.
WHAT KIND OF COOKIES ARE THERE?
There are several types of cookies.
Considering the lifetime of cookies, these can be:
a) Permanent cookies: These are cookies that are stored, even after closing the browser, on your access equipment (PC, laptop, smartphone and tablet) and that are used whenever you visit one of our websites or applications again. They are generally used to direct navigation to the user’s interests, to provide a more personalized service.
b) Session cookies: These are temporary cookies that remain in your browser’s cookie file until you exit the website or application. The information obtained by these cookies is used to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.
Considering, in turn, the domain to which they belong, cookies can be:
a) Own cookies: These are cookies sent to the user’s terminal equipment from a device or domain managed by TRM HOTELS, Hotel Maintenance Experts and from which the service requested by the user is provided.
b) Third-party cookies: These are cookies sent to the user’s terminal equipment from a device or domain that is not managed by TRM HOTELS, Hotel Maintenance Experts, but by another entity that processes the data collected through cookies.
HOW AND FOR WHAT PURPOSES DO WE USE THEM?
The cookies identified above are necessary to provide the service that the user requests or to measure the web audience of TRM HOTELS, Hotel Maintenance Experts.
HOW TO USE?
By changing the settings on your computer or mobile device, the user of websites or applications can enable or disable the acceptance of cookies.
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings on their browser. The user can therefore configure their browser to inform them whenever a cookie is received or even deactivate its acceptance, however TRM HOTELS, Hotel Maintenance Experts warns that this may partially affect the use of some of our services, without improved and personalized browsing on our website.
If your browser’s privacy setting is set to “High”, you will not be able to access some of our services and may be prevented from fully using all the features of our websites or applications. To resolve this issue, please add our Internet addresses to the list of allowed websites in your browser’s privacy settings.
If you are trying to access our website from a corporate computer and are unable to do so, the problem may lie with the computer’s corporate security settings. We recommend that you contact your system administrator.
COOKIE MANAGEMENT
All internet browsers allow the user to manage the cookies of the pages they visit. If the User chooses to disable cookies, it is possible that some functionalities will no longer work correctly in their browser, which may affect navigation on the pages they visit.
In Google Chrome
By default, all cookies are allowed, but you can adjust this setting. Click the Chrome menu on the browser toolbar. Follow these steps:
1. Settings
2. Show advanced settings
3. Under “Privacy”, click on Content settings
4. Select “Block websites from setting data”.
To change the “cookie” settings, follow these steps:
1. delete cookies
2. Block cookies by default
3. Allow cookies by default
4. Keep cookies and website data by default until you exit the browser
5. Create exceptions for cookies from specific websites or domains.
In Internet Explorer
To disable all cookies:
1. Select the “Tools” menu and the “Internet Options” option
2. “Privacy” tab
3. Move the bar to the top, where the message “Block all cookies” will appear.
Learn more here
In Mozilla Firefox
To disable all cookies:
1. Select the “Tools” menu
2. Select “Options”
3. “Privacy” in the top panel
4. In the “cookies” section, deactivate the option “Accept cookies from websites”
5. Click “OK” to save the changes and close.
Learn more here
In Safari
To disable all cookies:
1. Select “Edit”
2. Click on “Preferences”
3. In the top panel, select the “Privacy” icon
4. In the “Accept cookies” section, select “Never”.
Learn more here
